How can we help you?

What is a capsule wardrobe? 

A Veneka capsule wardrobe is 7-10 styles, each sustainable and ethical, hand-curated to craft 25-50 outfits just for you. Upon request, we can curate capsules larger than 10 items too.

How do I start a capsule?

Start your capsule experience by purchasing the Elevated Capsule Consultation. We’ll email you a link to complete your style profile and schedule your styling session. The consultation fee will be refunded if you choose to keep at least one item from your capsule wardrobe. 

How do I contact customer service?

For questions and comments, please email contact@venekagroup.com. We would love to hear from you!

Who are Veneka's stylists?

Our stylists are (real) fashion experts with years of experience. They're passionate about helping you find treasures that will celebrate your unique shape and support your life. They'll save you time and energy by artfully curating a sustainable and ethical closet that empowers. 

What will my stylist do for me?

Your stylist will review your style profile and put together your initial capsule along with a mood board. You'll receive both 24 hours before your scheduled styling session. During your session, you'll share feedback on your capsule and discuss your style, life, shape and closet. After your session, your stylist will update your capsule and send you a note when it's ready. When your treasures arrive, text your stylist for tips on pairing your new pieces with your current wardrobe or general style tips.

Can I work with the same stylist?

Yes! You can request the same stylist each time.

How is my stylist paid?

Veneka stylist are paid hourly and don’t work on commission. They're dedicated to curating sustainable and ethical outfits that empower you to look and feel the best version of yourself. 

What is Veneka’s commitment to sustainable and ethical fashion? 

We have high standards when it comes to sustainability and ethics. Each brand we work with meets our strict criteria and shares our mission for creating a better world. In order for us to curate a style, it must meet all four of our impact criteria.

Sustainable fabrics:
Biodegradable, organic, low-impact, recycled or made in a certified sustainable factory

Ethical labor:
Certified fairtrade or crafted transparently with high labor standards

Animal welfare:
We're skin and fur free. Our wool is humanely-sourced.

Craftsmanship & Quality:
Capsule-worthy quality that's built to last and created with love

What is your return policy?

You’ll have 14 days to try your treasures on at home. 

How do returns work?

We make returns easy and effortless. Your order will contain a return bag with a pre-paid return label. Simply place items in the bag and mail it back. 

If you have any questions about making a return, contact us at contact@venekagroup.com.

How can I request an exchange?

Text your stylist or email us at contact@venekagroup.com. Let us know what size you'd like to exchange your treasure for and we'll get it shipped to you right away.

How long will it take to process my refund?

Refunds are processed within 5-7 days of receipt. If you have any questions about your refund, contact us at contact@venekagroup.com.

How can I expedite my shipping speed?

If you'd like to expedite your order, please email us at contact@venekagroup.com.

Do you ship internationally?

Currently, we only ship to the United States.

How can I contact customer service or give general feedback?

We want to hear from you! For feedback, stories, customer photos, and suggestions on how we can make your day better, send us an email at contact@venekagroup.com.