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Frequently asked questions


How can I track my order?

You can find your tracking details inside your confirmation email. If you have any questions, please email contact@venekagroup.com. Shipping carrier varies by brand.

Do you ship internationally? 

At the moment we are only shipping to customers within the United States. Duties and taxes are already paid for shipments shipping from outside the United States.

How much is shipping?

Shipping is always free & easy for Veneka clients. We cover the cost of shipping for your convenience. Customers do not pay for shipping.

How long will it take for my items to ship?

Your Veneka order will ship directly from the vendor. After an order is placed, it may take 3-5 business days to ship out. Orders received after 5pm will be processed the next business day.

Do you offer local delivery or pickup in-store?

At this time we do not offer local delivery or pickup in-store.

 

What is your return policy? 

You’ll have 14 days after your Veneka capsule wardrobe is delivered to try on your sustainable pieces and decide what you want to keep. 

How do returns work?

We make returns easy and effortless because we know you have better things to do. Email your return requests to contact@venekagroup.com and our concierge team will get back to you with a pre-paid return label.

If you have any questions about making a return, contact us at contact@venekagroup.com.

How long will it take to process my return?

It can take up to 5-7 business days after the return has been received to process the return.

What is Veneka’s commitment to sustainability? 

We have high standards when it comes to sustainability and ethics in retail. Each brand we work with meets our strict criteria and shares our same passion and mission for creating a better world for women and humanity. Currently we’re working on 100% eco-friendly & biodegradable packaging and offsetting our carbon footprint. 

How can I contact customer service or give general feedback?

We want to hear from you! For feedback, stories, customer photos, and suggestions on how we can make your day a little bit better, send us an email at contact@venekagroup.com